Ooma Telo Router Manual (Setup & Configuration)

There is no better technical help than having the manual of any given product. Fortunately, we are presenting router guide for Ooma Telo router. If you need help on topics like web panel access for management, router hard reset, parental control settings, band width allocation, changing your router IP or password from default, port forwarding, then reading this guide is a must.

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Plug in your Ooma Telo
Plug the provided AC adapter
b
into the
POWER
port. It is normal for the lights on the Telo to blink for a
couple of minutes while it boots up.
The Ooma logo and all the keys will turn solid blue
once the device is ready to be used. Pick up the phone
and listen for the musical Ooma dialtone to confirm
that your set up is complete.
b
Power Outlet
Step 4
Check out My Ooma
Access your online control panel at
my.ooma.com
.
Here you’ll unlock the capabilities of your system:
• Check voicemail and call logs
Configure preferences and set up advanced features
• Purchase additional services and add-ons
And much more! The first time you log in, our Setup
Wizard will help you configure our most popular features.
Place your first phone call
Pick up the phone you connected to the Ooma Telo
and dial just like you always do. Call a friend
or family member and experience firsthand the quality
of Ooma PureVoice™ technology. While you are at it,
you might want to tell them about Ooma!
Set up your voicemail
Initializing your voicemail account takes only a few
minutes. To get started, pick up the phone connected
to the Ooma Telo and press the
key on the Telo.
The system will walk you through configuring your
account and recording a personal greeting.
700-0112-302
Step 2
Connect To Your Router
Go to
Step 3
Router
Ooma Telo
®
Package Contents
Getting Started
Installing Ooma is easy! In fact, most users are up and
calling in less than 15 minutes. This guide will walk you
through setting up your Ooma Telo and introduce the
basics of using your Ooma service.
Go to
Step 1
a
b
Ooma Telo
AC Adapter (6 ft)
Ethernet Cable (7 ft)
Begin by activating your Ooma Telo device online.
Locate the seven-digit activation code printed
on the bottom of the Telo.
Next, navigate a web browser to:
Activate Online
Step 1
Go to
Step 2
Connect the Ooma Telo to your Router
Using the included Ethernet cable
a
, connect the
TO INTERNET
port of the Telo to an open Ethernet
port on your router.
Power On
The activation wizard will guide you through:
Selecting a phone number
Registering your 911 address
• Adding billing information
Creating your My Ooma account
You’ll receive an email confirmation once
your device is activated.
Alternative Setup Options
While we recommend that you begin with this
setup, the Ooma Telo is flexible enough to fit into
any home network. Please see the back side of
this guide for other network installation options.
Plug your phone into the Ooma Telo
Using your existing phone cable, plug your corded phone or cordless
phone base station into the
PHONE
port.
Go to
Step 4
Corded or
Cordless Phone
Step 3
Connect Your Phone
Congratulations, You’re Done!
Transfer your phone number
In most areas, you can port your existing phone number to Ooma for a one-time fee. You must
maintain phone service with your current provider until the porting process is completed, which
usually takes about 3-4 weeks. To check availability, to learn more, or to get started, please visit:
my.ooma.com/port
Explore Ooma Premier™
Ooma Premier is a bundle of enhanced calling features that will get your home phone service
firing on all cylinders! Each Ooma Telo includes a free trial of Ooma Premier, giving you the
chance to test drive more than 25 premium calling features.
See the
Ooma Premier
section for an overview of our most popular features. To learn more
about all the features and benefits included in a subscription to Ooma Premier, go to:
my.ooma.com/premier
What’s Next?
More information
on the other side
Have a Question or Need Assistance?
Here is where you can look for help:
Knowledge base:
www.ooma.com/support
User manuals:
www.ooma.com/userguide
Community forum:
www.ooma.com/forums
Live Customer Care:
1-888-711-OOMA (6662)
a
Quick Start Guide
If your device requires a software upgrade,
the Ooma logo will blink purple while it is
downloading the newest version.
!
This may take 5-10 minutes depending on the speed of
your Internet connection.
Do not unplug the Telo while
it is upgrading. It will automatically reboot after the
upgrade is complete.
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Alternative Setup Options
Add-Ons for Ooma Telo
Connecting your phone jacks
You can link the Ooma Telo to all the phone
jacks in your home, allowing you to connect
phones in multiple rooms.
Note:
This advanced set up requires you to disconnect the
telephone company from your home phone wiring before
plugging it into your Ooma Telo.
To learn more, visit:
www.ooma.com/homedistribution
Connecting fax machines and
other devices
A standard phone splitter can be used to connect
more than one device to the
PHONE
port.
Devices such as fax machines, digital video recorders (DVR)
or set-top boxes (STB) use a phone line to make data calls. To
complete these types of calls, you must dial
*
9
9
prior to the
destination phone number. A successful data transfer mainly
depends on the speed and quality of your Internet connection.
To learn more, visit:
www.ooma.com/fax
Line 1 & Line 2 Key
A solid light shows your active call.
Press the active line to put the call on hold.
Press the other line to switch calls.
Press both lines at the same time to create a
3-way conference call.
Play Key
Press to hear your voicemail messages.
Key will blink when there are new messages.
Fast Forward Key
Press to skip to the next message.
Rewind Key
Press to replay the current message.
Press twice to skip to the previous message.
Stop Key
Press to stop playing messages.
Delete Key
During playback, press to delete current message
Save / Send-to-VM Key
During playback, press to save current message
Press to transfer an active call to voicemail.
Press-and-hold for three seconds to turn
Do Not Disturb
on or off (a solid orange light
means Do Not Disturb is on).
Volume Adjustment Key
Press to adjust the volume level.
Brightness Adjustment Key
Press to adjust the brightness level.
Page Key
Press to locate your Ooma handsets.
Press-and-hold for three seconds to register a
new cordless Ooma device such as a handset.
Quick Reference
Rewind
Stop
Fast Forward
Play
Delete
Save / Send-to-VM
System Status
Brightness
Adjustment
Line 1 and Line 2
Page
Volume
Adjustment
© 2013 Ooma, Inc. Patent pending. A l rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma HD2 Handset, Ooma Linx, Ooma Premier, Instant Second Line,
Broadband Answering Machine, Ooma PureVoice and a l other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. A l other product, service or brand names are the property of their respective owners.
Basic Operation
Making and receiving calls
To place a call, pick up a phone connected to your
Ooma Telo and dial a phone number.
To answer a call, pick up the phone when it rings
as you normally would.
Call-waiting
Switch to a second incoming call by pressing the
Flash
key on your telephone handset. The current
call will automatically be put on hold. To switch
back, press the
Flash
key again.
Blocking caller-ID
Disable your caller-ID on outgoing calls by dialing
*
6
7
before you dial out. To disable caller-ID for
all calls, visit:
my.ooma.com/privacy
911 emergency calling
In case of an emergency, dial
9
1
1
to reach
first responders. For your safety, always keep your
address up-to-date at:
my.ooma.com/address
International and other calling services
A calling plan or prepaid balance is required to call
outside the country. Visit
my.ooma.com/prepaid
to get started. Then dial
0
1
1
followed by the
country code and phone number. Your remaining
time will be announced before the call completes.
Note:
A prepaid balance is required for 411 calls.
Ooma Usage Guide
Identifying callers
Don’t recognize the number? Enhanced Caller-ID will
look up the caller’s name from a national database so
you’ll have more than just the number to go by.
Screening your calls
Listen in as your callers leave their voicemail. The
message will be played through the speaker in your
Telo. Only answer the phone if you decide you want to
take the call.
Setting up 911 notifications
Gain some peace of mind by setting up your Ooma
system to send email or text message alerts whenever
someone dials 911 from home. To set this up, go to:
my.ooma.com/911
Using Ooma on your smartphone
Use your Apple or Android smartphone to make
phone calls over any Wi-Fi or 3G data connection with
the Ooma Mobile HD app. To get started, go to:
my.ooma.com/mobile
Turning off the ringer
Need some peace and quiet? Simply press-and-hold
the
key for three seconds and all your calls will roll
straight to voicemail. To deactivate Do Not Disturb,
press-and-hold the key again for three seconds.
And much, much more
Explore all the features and benefits of Ooma Premier:
my.ooma.com/premier
The Ooma Telo is flexible enough to work in almost any home network and with a variety of devices. Review
the following options to see if any of them apply to your situation.
Ooma Premier™
Your Ooma Telo comes with a free trial of Ooma
Premier, a bundle of over 25 premium calling features.
Check out some of our most popular features below!
Making two calls at once
Press the line
key on your Telo, or the
Flash
key on
your handset, and you’ll get a new Ooma dialtone.
Forwarding your voicemail
Forward your voicemail to email so you can listen to
messages from your smartphone or computer. To set
this up, go to:
my.ooma.com/voicemail
Staying connected on the go
Afraid to miss a call? Set up your Ooma Telo to
forward calls to your cell phone. Choose to forward all
calls, only when your Internet is down, or to ring your
home phone and cell phone at the same time. Set this
up any time at:
my.ooma.com/calling
Blocking telemarketers
Personal and community blacklists have been
designed to help you filter out telemarketers and other
unwanted callers. To start blocking callers, visit:
my.ooma.com/blacklists
Choosing a virtual number
Select a number from almost any calling area for a
home office or to make it easy for friends and family in
another state to reach you. Get started at:
my.ooma.com/numbers
Voicemail
Setting up
Pick up your phone and press the
key on the
Ooma Telo. The system will walk you through setting
up your PIN and recording a personal greeting.
Playing messages at home
When you have new messages, the
key will blink.
Press the
key to listen to your voicemail through
the speaker. You can also listen to messages through
your phone. Simply dial your own phone number and
follow the voice prompts.
Checking voicemail remotely
There are three ways to check voicemail remotely:
1
Phone:
Dial your Ooma number. When the call rolls
to voicemail, press the
*
key and enter your PIN.
2
Online:
Listen to and manage your voicemail on the
web at:
my.ooma.com/inbox
3
Email:
Forward your voicemail as an MP3 file to
your email or mobile phone (requires Ooma Premier).
Set up forwarding at:
my.ooma.com/voicemail
Changing voicemail settings
Pick up the phone connected to your Ooma Telo and
press the
key.
From the main menu, select option 2: “Change your
settings,” then follow the instructions.
Troubleshooting
logo is blinking red
A blinking red logo indicates that your Ooma Telo is not
operational. It is normal for the logo to blink red for a couple
of minutes during boot up. Otherwise, check below to find
out what is preventing the Ooma Telo from working:
Logo is blinking red and
are lit blue
Your Ooma Telo cannot establish a local network connection.
Check that your network cables are plugged in securely.
Verify that the
TO INTERNET
port is connected to your
router (or modem). The LED at the top of the connector
should be lit green.
Try rebooting your Telo, modem, and router by pulling out the
power and plugging them back in.
Logo is blinking red and
are lit blue
Your Telo is unable to register with the Ooma network.
Verify that you have activated your device as described in
Step 1
. If you plugged in your device before going through
the activation process, try rebooting it now.
Check that your Internet connection is working. Try
connecting a computer to the
HOME NETWORK
port and
browse to
my.ooma.com
. You should see the login screen
for My Ooma. If not, troubleshoot your Internet connection.
light up sequentially
The Ooma Telo is booting. It is normal for the bottom row
of icons to light up sequentially for about 30 seconds when
the device is first starting up.
You don’t hear the Ooma dialtone
If the Ooma logo is blue but you don’t hear a dialtone, check
that your phone is correctly plugged into the
PHONE
port.
logo or keys do not light up
Check that the device is powered on and that the
brightness is set at a viewable level. To adjust the
brightness, press the
key.
Incoming calls do not ring your home phone
When Do Not Disturb is turned on, the
key will be
lit solid orange and all incoming calls will go directly to
voicemail without ringing your phones. To turn off the
feature, press-and-hold the
key for three seconds.
You are unable to hear your messages
Check that the speaker hasn’t been turned off. Adjust the
volume level by pressing
. The device will say what
volume it has been set to.
Voice constantly breaks up
Voice quality is dependent on the speed and quality of your
Internet connection.
For best results, Ooma recommends that you hardwire
your Telo between the modem and router as shown in
Alternative Setup Option A
. This configuration allows
phone calls to be intelligently prioritized over other network
traffic. You can optimize how Ooma allocates bandwidth
by connecting a computer to the
HOME NETWORK
port, browsing to
setup.ooma.com
, then clicking on the
Advanced
tab
.
Ooma Telo
Phone
Splitter
Phone
Fax, DVR or STB
PHONE
Phone
Phone
Ooma Telo
PHONE
Install Telo between modem and router
Installing the Telo between your modem and router will result in the best voice quality. This setup allows Ooma to
prioritize your phone calls over other network traffic. Don’t worry, this won’t slow down your Internet connection.
1
Locate the Ethernet cable that connects your
modem to your router. Unplug the modem
end of the cable and plug it into the
HOME
NETWORK
port of the Telo.
2
Use the included Ethernet cable and connect the
TO INTERNET
port of the Telo to your modem.
3
Reboot your modem and router.
Option A
Modem
Router
Ooma Telo
HOME
NETWORK
TO
INTERNET
Install Telo between modem and PC
If you only have one computer and it is connected directly to your modem, follow these instructions:
1
Locate the Ethernet cable that connects your
modem to your computer. Unplug the modem
end of the cable and plug it into the
HOME
NETWORK
port of the Telo.
2
Use the included Ethernet cable and connect the
TO INTERNET
port of the Telo to your modem.
3
Reboot your modem and computer.
Modem
Computer
Ooma Telo
HOME
NETWORK
TO
INTERNET
Option B
To learn more about these accessories for the Ooma Telo, visit:
my.ooma.com/products
Ooma HD2 Handset
Unlock the full power of your Ooma Telo. The
HD2 Handset lets you
enjoy:
• Two-inch color screen with picture caller-ID
and Facebook profile pictures
• Unmatched clarity and lifelike sound quality
of Ooma PureVoice™ HD
• Convenient access to voicemail, the Instant
Second Line, and other enhanced features,
right in your hand
Ooma Linx
Need to connect a fax machine or a second
phone? The Linx allows you to:
• Wirelessly and securely extend the Ooma
service to additional phones and devices
anywhere in your home
• Configure it for use with your primary
number or as a dedicated second line
• Connect fax machines and other devices
via pass-through mode
Ooma Bluetooth Adapter
Enjoy seamless integration between your
home and mobile phone:
• Link your mobile phone to your Telo so
incoming cellular calls will ring through
to your home phones
• Leave your cell phone in the charger
without worrying about missing a call
• Enjoy the comfort and convenience of
talking on your home phone
• Pair up to seven Bluetooth devices
Ooma Wireless Adapter
Connect your Ooma Telo wirelessly to your
home Wi-Fi network:
• Plug the adapter into the USB port
to connect to any standard 802.11b/g/n
wireless network
• Install your Ooma Telo in a central
location in your home
• Convenient access to voicemail, call
screening, Do Not Disturb, and other
advanced features
Solid Blue System Status
Indicates your Ooma service is working. You will hear the Ooma dialtone
and all services are operational.
Blinking Red System Status
Indicates your Ooma service is not working. All services are unavailable.
You will not hear any dialtone and will not be able to make or receive calls.
Blinking Purple System Status
Indicates your Ooma Telo is downloading a software upgrade. Do not
unplug your Ooma Telo when it is in this state.
White System Status
Indicates your Ooma Telo is not powered on or that the brightness is
turned down (check the brightness level). If there is no power, you will not
hear any dialtone and will not be able to make or receive calls.