Motorola SVG1501ES Router Manual (Setup & Configuration)

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Motorola SURFboard
SVG1501 Wireless Voice Gateway Series*
User Guide
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© 2009 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or
used to make any derivative work (such as translation, transformation, or adaptation) without written permission from
Motorola, Inc.
MOTOROLA and the Stylized M logo are registered in the US Patent & Trademark Office. SURFboard is a registered
trademark of General Instrument Corporation, a wholly-owned subsidiary of Motorola, Inc. Microsoft, Windows,
Windows NT, Windows Vista, Internet Explorer, DirectX, and Xbox LIVE are registered trademarks of Microsoft
Corporation; and Windows XP is a trademark of Microsoft Corporation. Linux
is a registered trademark of Linus Torvalds
in the U.S. and other countries. UNIX is a registered trademark of the Open Group in the United States and other
countries. Macintosh is a registered trademark of Apple Computer, Inc. Adobe, Adobe Acrobat, and Adobe Acrobat
Reader are registered trademarks of Adobe Systems, Inc. All other product or service names are property of their
respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by any
means without the written permission of the publisher.
Motorola reserves the right to revise this publication and to make changes in content from time to time without
obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without
warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual
at any time.
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Safety and Regulatory
When using your telephone equipment, always follow basic safety precautions to reduce the risk
of fire, electric shock, and injury to persons, including the following:
Read all of the instructions listed here and/or in the user manual before you operate this
device. Give particular attention to all safety precautions. Retain the instructions for future
This device must be installed and used in strict accordance with manufacturer’s
instructions, as described in the user documentation that is included with the device.
Comply with all warning and caution statements in the instructions. Observe all warning
and caution symbols that are affixed to this device.
To prevent fire or shock hazard, do not expose this device to rain or moisture. The device
must not be exposed to dripping or splashing. Do not place objects filled with liquids,
such as vases, on the device.
This device was qualified under test conditions that included the use of the supplied
cables between system components. To ensure regulatory and safety compliance, use
only the provided power and interface cables and install them properly.
Different types of cord sets may be used for connections to the main supply circuit. Use
only a main line cord that complies with all applicable device safety requirements of the
country of use.
Installation of this device must be in accordance with national wiring codes and conform
to local regulations.
Operate this device only from the type of power source indicated on the device’s marking
label. If you are not sure of the type of power supplied to your home, consult your dealer
or local power company.
Do not overload outlets or extension cords, as this can result in a risk of fire or electric
shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked
wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay particular attention to cords where they are attached to
plugs and convenience receptacles, and examine the point where they exit from the
Place this device in a location that is close enough to an electrical outlet to accommodate
the length of the power cord.
Place the device to allow for easy access when disconnecting the power cord of the
device from the AC wall outlet.
Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug
can be fully inserted with no part of the blades exposed.
Place this device on a stable surface.
It is recommended that the customer install an AC surge protector in the AC outlet to
which this device is connected. This is to avoid damaging the device by local lightning
strikes and other electrical surges.
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Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
Avoid using a telephone (other than a cordless type) during an electrical storm. There may
be a remote risk of electric shock from lightning. For added protection, unplug the device
from the wall outlet and disconnect the cables to avoid damage to this device due to
lightning and power surges.
This product is for indoor use only. Do not route the Ethernet cable or telephone cord
outside of the building. Exposure of the cables to lightning could create a safety hazard
and damage the product.
Do not cover the device or block the airflow to the device with any other objects. Keep
the device away from excessive heat and humidity and keep the device free from
vibration and dust.
Use only the power cord and batteries indicated in this manual. Do not dispose of
batteries in a fire. They may explode. Check with local codes for possible special disposal
Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do
not spray cleaners directly on the device or use forced air to remove dust.
: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL
Listed or CSA Certified Telecommunication Line Cord, or national equivalent.
Disconnect TNV circuit connector(s) before disconnecting power.
Disconnect TNV circuit connector before removing cover.
Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink
or laundry tub, in a wet basement, or near a swimming pool.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Upon completion of any service or repairs to this device, ask the service technician to
perform safety checks to determine that the device is in safe operating condition.
Do not open the device. Do not perform any servicing other than that contained in the
installation and troubleshooting instructions. Refer all servicing to qualified service
This device should not be used in an environment that exceeds 40º C.
Note to CATV System Installer:
This reminder is provided to call the CATV system installer’s
attention to Section 820.93 of the National Electric Code, which provides guidelines for proper
grounding and, in particular, specifies that the coaxial cable shield shall be connected to the
grounding system of the building, as close to the point of cable entry as practical.
When you see this symbol on a Motorola product, do not dispose of the product
with residential or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste.
Some countries or regions, such as the European Union, have set up systems to
collect and recycle electrical and electronic waste items. Contact your local
authorities for information about practices established for your region. If collection
systems are not available, call Motorola Customer Service for assistance. Please
for instructions on recycling.
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Contact your Internet Service Provider (ISP) and/or your local municipality for
additional information on making emergency calls using VoIP service in your area.
When using this VoIP device, you CANNOT make any calls, including an emergency
call. E911 location services WILL NOT be available, under the following
Your broadband ISP connection goes down, is lost, or otherwise fails.
You lose electrical power.
When using this VoIP device, you may be able to make an emergency call to an operator, but E911
location services may not be available under the following circumstances:
You have changed the physical address of your VoIP device, and you did not update or
otherwise advise your VoIP service provider of this change.
You are using a non-U.S. telephone number.
There are delays in making your location information available in or through the local
automatic location information database.
: Your service provider, not Motorola, is responsible for the
provision of VoIP telephony services through this equipment. Motorola
shall not be liable for, and expressly disclaims, any direct or indirect
liabilities, damages, losses, claims, demands, actions, causes of action,
risks, or harms arising from or related to the services provided through
this equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the device off and
on, the user is encouraged to try to correct the interference by one or more of the following
Reorient or relocate the receiving antenna.
Increase the separation between the device and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept
any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by Motorola for compliance
could void the user’s authority to operate the equipment.