Motorola SBG941 Router Manual (Setup & Configuration)

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User Guide
Motorola SURFboard
SBG941 Series Wireless Cable Modem
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Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide
Safety and Regulatory Information
Read This Before You Begin
When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric
shock, and injury to persons, including the following:
Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular
attention to all safety precautions. Retain the instructions for future reference.
This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user
documentation that is included with the device.
Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that
are affixed to this device.
To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to
dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.
This device was qualified under test conditions that included the use of the supplied cables between system
components. To ensure regulatory and safety compliance, use only the provided power and interface cables and
install them properly.
Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that
complies with all applicable device safety requirements of the country of use.
Installation of this device must be in accordance with national wiring codes and conform to local regulations.
Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of
the type of power supplied to your home, consult your dealer or local power company.
Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets,
extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may
result in a shock or fire hazard.
Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against
them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine
the point where they exit from the device.
Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power
Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.
Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with
no part of the blades exposed.
Place this device on a stable surface.
Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected.
This is to avoid damaging the device by local lightning strikes and other electrical surges.
Do not cover the device or block the airflow to the device with any other objects. Keep the device away from
excessive heat and humidity and keep the device free from vibration and dust.
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Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide
Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly
on the device or use forced air to remove dust.
Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool.
Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to
determine that the device is in safe operating condition.
Do not open the device. Do not perform any servicing other than that contained in the installation and
troubleshooting instructions. Refer all servicing to qualified service personnel.
This device should not be used in an environment that exceeds 40º C.
Note to CATV System Installer:
This reminder is provided to call the CATV system installer’s attention to Section
820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that
the coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry
as practical.
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal
Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any
other wireless DSSS and OFDMA products that comply with:
The IEEE 802.11 Standard on Wireless LANs (Revision B and Revision G), as defined and approved by the Institute of
Electrical and Electronics Engineers.
The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or
responsible representatives of the organization. For example, using wireless equipment in any environment where the
risk of interference to other devices or services is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment,
you are encouraged to ask for authorization to use the device prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the
devices included with this product, or the substitution or attachment of connecting cables and equipment other than
specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or
attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government
regulations that may arise from failing to comply with these guidelines.
This device allows you to create a wireless network. Wireless network connections may be
accessible by unauthorized users. For more information on how to protect your network, see
Setting Up Your Wireless
or visit the Motorola website.
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Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the device and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) This device must accept any interference received, including interference
that may cause undesired operation.
Any changes or modifications not expressly approved by Motorola for compliance could void the user’s
authority to operate the equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with
the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body
(including hands, wrists, feet, and ankles) must be at least 20 cm (8 inches).
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The availability of some specific channels and/or operational frequency bands are country dependent and are firmware
programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:
This Device May Not Cause Interference, and
This Device Must Accept Any Interference, Including Interference That May Cause Undesired Operation of the
This device is designed to operate with two internal antennas as part of the printed wiring board. The top facing
antenna has a maximum gain of 2dBi and the front facing antenna has a maximum gain of 4dBi.
To reduce potential radio interference to other users, the antenna types and their gains were so chosen that the
equivalent isotropically radiated power (e.i.r.p) is not more than that permitted for successful communications.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20 cm (8 inches) between
the radiator and your body.
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Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide
Caring for the Environment by Recycling
When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions,
such as the European Union, have set up systems to collect and recycle electrical and electronic waste items.
Contact your local authorities for information about practices established for your region. If collection systems
are not available, call Motorola Customer Service for assistance. Please visit
instructions on recycling.
International Declaration of Conformity
We, Motorola, Inc., 101 Tournament Drive, Horsham, PA 19044, U.S.A., declare under our sole responsibility that the
SBG941 SURFboard Wireless Cable Modem Gateway Series to which this declaration relates is in conformity with one
or more of the following standards:
EN 300 328
EN 301 489-1/-17
The following provisions of the Directive(s) of the Council of the European Union:
EMC Directive 2004/108/EC
Low Voltage Directive 2006/95/EC
R&TTE 1999/5/EC