2Wire 2700HG-E Router Manual (Setup & Configuration)

There is no better technical help than having the manual of any given product. Fortunately, we are presenting router guide for 2Wire 2700HG-E router. If you need help on topics like web panel access for management, router hard reset, parental control settings, band width allocation, changing your router IP or password from default, port forwarding, then reading this guide is a must.

Page 1 / 27
For 2000 Series
2Wire Gateway
Installation Guide
Page 2 / 27
Notice to Users
©2006 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-
readable form without prior written approval.
2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND
HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH
REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY
INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR
IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.
2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice.
The software described herein is governed by the terms of a separate user license agreement.
Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and
credit card information. Financial services may require prior arrangements with participating financial institutions.
2Wire, the 2Wire logo, and HomePortal are registered trademarks, and HyperG, Greenlight, FullPass, and GuestPass are trademarks
of 2Wire, Inc. All other trademarks are trademarks of their respective owners.
5100-000415-000 Rev A
Page 3 / 27
i
Contents
Chapter 1: Getting Started
Remove or Disable Conflicting Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Check Your Computer’s Browser and System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Browser Requirements
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2: Connect the First Computer to the Gateway
Choose a Computer and Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Install the DSL Filter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
For Wall-Mounted Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Ethernet Connection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Check Your Connections
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Wireless Connection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
USB Connection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Install the 2Wire Gateway USB Driver - Windows
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Install the 2Wire Gateway USB Driver - Macintosh
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Check Your Connections
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 3: Run the 2Wire Setup Wizard
Windows XP/2K/ME/98SE
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Macintosh OS 10.1.4/10.1.5/10.2.0 - 10.2.8/10.3.3 - 10.3.8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 4: Add Computers to the Network
Ethernet Connection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
USB Connection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Wireless Connection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 5: Diagnostics
Understanding Broadband Redirect Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Excessive Sessions Warning
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Invalid Customer Information (PPP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
No DSL Connection - Unable to Train
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Intermittent Connection Issue - Uncanceled Echo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Broadband Link is Currently Not Available - DSL Connection Issue
. . . . . . . . . . . . . . . . . . . . . 16
Broadband Link is Currently Not Available - Connection Error
. . . . . . . . . . . . . . . . . . . . . . . . . 16
Router Behind Router Detected
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Provision Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Understanding the Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Appendix A: Install the Gateway on Other Operating Systems
Ethernet Connection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
USB Connection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configuring the Internet Connection
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Regulatory Information
Page 4 / 27
1
Getting Started
Remove or Disable Conflicting Applications
Internet sharing software and PC based firewall applications typically interfere with the 2Wire gateway, and
should be removed or disabled before you install the gateway. The 2Wire gateway provides the same
features as the products listed below.
If you have any of the following (or similar) applications installed on your computers, remove or disable
them according to the manufacturer’s instructions before proceeding.
Check Your Computer’s Browser and System Requirements
Verify that your computers meet the following minimum requirements:
Browser Requirements
Windows:
Microsoft Internet Explorer 5.5 or higher (included on the 2Wire CD), Netscape Navigator 4.7 or
higher, or
Firefox 1.0 or higher.
Macintosh:
Safari 1.0, Microsoft Internet Explorer 5.0, or Netscape 4.74 or higher.
System Requirements
5 MB of available hard disk space for 2Wire gateway software.
Windows XP
, Windows 2000, Windows NT 4.0 with Service Pack 6, Windows ME, Windows 98/98SE,
or Mac OS 8.6 or higher.
Network adapter (such as Ethernet, USB, or 802.11b/g wireless).
Internet Sharing Applications
Proxy Software
Security Software
Microsoft Internet Connection Sharing
Wingate
Norton Internet Security
Intel Anypoint ISS
Sygate
Black Ice
3Com HomeClick
Zone Alarm
Page 5 / 27
2
Connect the First Computer to the Gateway
Congratulations on the purchase of your 2Wire gateway. To install your gateway and configure your network,
follow these steps.
Choose a Computer and Connection Type
There are many ways to set up your network, but typically the first computer is located in the same room as
the gateway and your DSL connection. Ethernet is the preferred connection method for your first computer,
although instructions for connecting via wireless and USB are also provided.
The first computer you connect to the network is used to configure the 2Wire gateway for proper operation.
Choose one of the following methods to connect your first computer to the gateway. Save and close all open
programs before you begin connecting your gateway.
Install the DSL Filter
Regular telephone and Digital Subscriber Line (DSL) signals are carried over the same line. Converting your
regular telephone line to DSL can cause high-pitched tones and static when using the phone.
Installing a filter on every telephone or telephone device sharing the same telephone number as your DSL
1
separates these signals and eliminates the noise.
Note:
Features for different models may vary. Product details will be specified for each
particular model.
Connection Type
Page
Ethernet
page 4
Wireless
page 5
USB
page 7
Note:
New DSL customers only. Existing DSL customers with filters already installed should
proceed to Ethernet Connection on page 4, Wireless Connection on page 5, or USB
Connection on page 7.
1. Do
not
install DSL filters if your telephone line is only carrying a DSL signal.